Last Updated: 06/25/2020
- INFORMATION COLLECTION
This Site collects information about you to provide and improve our services, communicate offers that we believe will interest you, and to administer our business.
Information You Provide to Us
We collect personal information from you when you submit that information to us voluntarily. For example, we collect information from you when you:
- place an order on the Site;
- create an account on the Site;
- participate in our rewards program;
- communicate with our customer service team online;
- participate in a For the Culture Beauty Supply promotion, such as a sweepstakes or contest;
- post a tagged photo or other content on a third party social network in response to our request; or
- post a product review, question, answer, or other information on the Site;
We may use the personal information you provide to allow you to send message to your friends via this Site. When you use these features on our Site, you represent to us that you are entitled to use and give us your friend's name and contact information, including email address.
Information from Third Party Sources
We may collect information about you from third parties. Such information may include demographic data (like the number of members of your household, age, and gender) and purchase preference information. We may use this information to supplement or update our records, improve the quality or personalization of our communications to you, and help prevent or detect fraud.
Automated Information Collection
We automatically receive and store certain types of information when you interact with our Site, our emails, and/or our online advertisements. This information helps us to make our Site work more efficiently, evaluate use of our Site, and support our website analytics and marketing campaigns. Here are some of the types of information we may automatically receive:
- Technical information like your internet protocol (IP) address, your device operating system and browser type, your referring website's address, and your clickstream through our Site
- Cookies that recognize you as you use or return to our Site. The cookies allow the Site to provide you a more continuous and personalized shopping experience. Cookies are small text files that a website or email saves to your browser and stores on your hard drive.
- Web beacons that allow us to know what pages on our Site have been visited, what emails have been opened, and if our banner ads have been effective.
We collect personal information about users over time and across different websites when you use this Site. We also have third parties that collect personal information this way. For example, we may use one or more third-party online advertising networks to serve ads on our behalf on third party websites. The third-party ad network may collect information about your visits to our Site and your interaction with our online ads. For example, it may keep track of how many of our ads you saw before visiting our Site. This is primarily accomplished using technology such as cookies, action tags, web beacons, and/or GIF tags which are placed in various places within our Site and our online ads.
We may share information with third-party ad networks in an aggregate form to help us analyze and improve our Site and our online ads. The third-party ad networks may use information about your visit to our Site and other websites in order to provide you with ads about goods and services that may be of interest to you. For example, if you browse for information about mascara products on our Site or on third party websites, we or the online ad network may show you ads for mascara products. If you would like more information about this practice or the process of opting out of online ad networks, please visit http://www.networkadvertising.org/managing/opt_out.asp. If you opt-out of interest-based ads, you will still see ads on websites you visit, but those ads will not be based on your browsing behavior.
Some browsers have a 'do not track' feature that lets you tell websites that you do not want to have your online activities tracked. These features are not yet uniform, so our Site is not currently designed to respond to those signals.
Website, Wi-Fi Service, internet service, and Mobile Application
When you access, download, or use our Site (defined above), we may receive information about the device you are using. This information may include, but is not limited to, the type of device you use, the temporary or persistent unique device identifier (UDID) placed by us or our service providers, the unique identifier assigned by For the Culture Beauty Supply to your device, the IP address of your device, your operating system, the type of browser you use, and data from the way you use our Site.
Our Site may also collect information about the location of your device. For example, the IP address of your device may reveal information about your approximate location. Your device should require you to provide permission before our Site obtains precise geolocation information from a browser's geolocation API or from technologies like GPS, Wi-Fi, and/or cell towers. We and our service providers may use this approximate location and/or precise geolocation information, along with other information submitted by you, to provide you with location-based services like local store information, search results, special offers, and other personalized content.
Most browsers and mobile devices allow users to enable or disable precise geolocation using pop-ups or controls located in the settings menu. If you have questions about how to disable your device's precise geolocation services, please contact your browser developer, mobile service carrier, or device manufacturer. You may also stop collection of precise geolocation information by our mobile application by uninstalling the mobile application using the standard uninstall process available as part of your mobile device.
If you uninstall our mobile application from your device, the unique For the Culture Beauty Supply identifier associated with your device may continue to be stored. If you re-install our mobile application on the same device, For the Culture Beauty Supply may be able to re-associate this identifier to your previous transactions.
Your use of our in-store WiFi service is also subject to For the Culture Beauty Supply’s WiFi Terms.
Social Media Widgets and Single Sign-On Services
This Site uses third party social media widgets such as buttons or similar mechanisms from Facebook,Twitter, Instagram, Pinterest, YouTube, and/or FourSquare. Such third party features may collect information about you, like your IP address and the page(s) you visit on the Site. They may also place cookies on your device. These social media widgets are either hosted by a third party or by our Site. Your interactions with those features are governed by the privacy policies of the third party social media networks that provide them.
Children Under 13 Years of Age
This Site is directed to adults, and does not knowingly collect personal information online from children under the age of 13 without prior parental consent. If you are the parent or guardian of a child under the age of 13, and you believe your child has provided personal information to our Site that you would like us to delete, please Contact Us
- INFORMATION USE, DISCLOSURE, AND SHARING
The information we collect on this Site may be used to fulfill your requests (such as product orders and responses to email questions), to support our core business functions (such as order fulfillment, internal business process management, authentication, loss and fraud prevention, and public safety functions), and to communicate with you about our product offers and promotions. When you create an account with us, we offer the opportunity to become a member of For the Culture Beauty Supply’s Loyalty Program, so you may receive future discounts, gifts and For the Culture Beauty Supplye-mail. You can also sign up for our e-mail list by providing your e-mail address through our Site services or our affiliated retail stores.
To accomplish these purposes, we may combine information about you that we collect online, in our stores, via mobile applications, and from third party sources. We may also transfer or disclose your information within our corporate family of companies for these purposes.
We may disclose your personal information to identify you to anyone to whom you send messages via the Site. You may also disclose your own personal information on interactive services such as message boards, product reviews, question-and-answer pages, profile pages, and social network features offered by us or by third parties. Information you post or disclose through such interactive services may be available to the general public. Please exercise caution when deciding whether to disclose your personal information, location, or similar information via this Site.
We may share personal information in connection with financial products or services related to our business such as private label credit cards. We may also share personal information in connection with co-branded product or service offerings. For example, when you apply for a For the Culture Beauty Supply credit card (co-branded or private label), we may share your personal information with our banking partners that issue the card.
We may share the information collected on our Site with agents or contractors who provide support for our internal operations. Such entities may receive personally identifiable information to allow them to perform their duties, but they may not use that information for any other purpose. In some instances, we may share non-identifying and aggregate information collected on our Site with third parties, such as our merchandise vendors and service providers.
The use, disclosure, and sharing of "Virtual Beauty Information" is governed by the Virtual Beauty Try-On Additional Terms and Conditions in the Site Terms & Conditions.
- SECURING YOUR INFORMATION
For the Culture Beauty Supply works to protect your personal information and credit card detail when you shop with us online. We use Transport Layer Security (TLS) technology - the industry standard - to encrypt the personal information and credit card detail you provide during the order process.
To ensure the security of your personal information, you should always provide that information over a secure connection. You can check the existence of a secure connection in one of two ways:
(1) Look at the URL in your web browser. Whenever you are connected to a secure server, that connection will be represented in the URL as "https," rather than "http."
(2) Look at your web browser. You have an SSL connection if you see a closed lock or a solid key. If you click on this image, a small pop-up window displaying website security information will appear.
We urge you to protect your own privacy. We recommend that you do not share your Site password(s) with anyone or in any unsolicited phone call or e-mail.
While our Site strives to ensure the integrity and security of our network and systems, For the Culture Beauty Supply cannot guarantee that our security measures will prevent third-party hackers from illegally obtaining this information.
- PUBLIC FORUMS
Please remember that any information you may disclose in public areas of our Site or the Internet becomes public information. You should exercise caution when deciding to disclose personal information in these public areas.
- CONTACTING US
If you have any questions, please Contact Us by clicking the link or by calling 424-800-2142 to reach For the Culture Beauty Supply Guest Services. A consumer with a disability may also contact Guest Services at 424-800-2142 to access this policy in an alternative format.
- OPTING OUT
If you would like to stop receiving promotions, updates and/or special offers at any time, you may e-mail us at firstname.lastname@example.org with a statement requesting that you wish to cancel your Loyalty Club membership or that you would like to opt out of For the Culture Beauty Supply e-mail promotions, updates and special offers. Please allow sufficient time for your request to be processed. It may take up to 10 days to process an email opt-out request, and 4-6 weeks for other requests.
You may at any time opt out from further allowing For the Culture Beauty Supply to send you push notifications by adjusting the permissions in your mobile device.
Most browsers and mobile devices allow users to enable or disable precise geolocation using pop-ups or controls located in the settings menu. If you have permitted For the Culture Beauty Supply to access your precise geolocation data, you may at any time opt out from further allowing For the Culture Beauty Supply to access your precise geolocation data by adjusting the permissions in your browser or device.
Uninstall the For the Culture Beauty Supply Mobile Application
You can stop all further collection of information by an For the Culture Beauty Supply mobile application by uninstalling the For the Culture Beauty Supply mobile application. You may use the standard uninstall process available as part of your mobile device or via the mobile application marketplace or network.
Note: If you uninstall the mobile application from your device, the For the Culture Beauty Supply unique identifier associated with your device will continue to be stored. If you re-install the application on the same device, For the Culture Beauty Supply will be able to re-associate this identifier to your previous transactions and activities.
Please be aware that, even if you opt out of receiving marketing communications from us, we may still contact you for transactional purposes. For example, we may contact you for order fulfillment purposes, customer service purposes, appointment reminders, or product recalls.
- LINKS TO THIRD PARTY SITES
- HOW TO UPDATE YOUR INFORMATION
You can access or update your personal information in the following ways:
(1) If you have created an account on our Site, you may enter and update your contact information after logging in to your account.
(2) You may also contact us by using the 'Contact Us' link above. Please include your current contact information, the information you are interested in accessing, and your requested changes.
- YOUR PRIVACY RIGHTS UNDER U.S. STATE LAWS
If you reside in the State of California, this Privacy Notice for California Residents supplements the information above regarding the collection, use, disclosure, and sale of your personal information and your rights regarding that information.
We adopt this notice to comply with California law, including the California Consumer Privacy Act of 2018 (Cal. Civ. Code 1798.100 et seq.) ("CCPA") and the regulations enacted by the Office of the Attorney General of California in connection with the CCPA. The CCPA gives California Residents the right to know what personally identifiable information is collected about them, and how it will be used, disclosed, and sold. The CCPA also gives California Residents the right to request access to and deletion of their personal information and the right to request that their personal information not be sold.
We collect information from you when you interact with us online (such as through our Site, as defined above) or offline (such as through our retail locations or over the phone). The information we collect from you will depend on the nature of our interaction, but may include the following categories that we have collected from consumers and disclosed in the preceding twelve (12) months:
Identifiers: Contact information (such as your name, address, and telephone number); unique identifiers (such as a device identifier and a government-issued ID number); financial information (such as a credit or debit card number); and online identifiers (such as an internet protocol address and a social media channel ID).
Legally Protected Demographics: Such as your race, ethnicity, or gender identity.
Commercial information: Such as records of the products or services you purchased or considered purchasing.
Biometric information: Such as the geometry of your face.
Internet or other electronic network activity information: Such as your browsing history, search history, and interactions with the Site (as defined above).
Geolocation information: Your physical location.
Sensory information: Audio, electronic, visual, thermal, olfactory, or similar information related to you.
Inferences: Inferences drawn from any of the information identified above.
Your Rights Under the CCPA
The CCPA provides you (as a California resident) with specific rights subject to certain limited exceptions:
- The Right to Know. You have a right under the CCPA to request that we disclose what personal information we collect, use, disclose, and sell. The process for exercising this right is described below under Exercising Your Right to Know and Right to Deletion.
- The Right to Deletion. You have a right under the CCPA to request deletion of any personal information about you that we have collected from you. The process for exercising this right is described below under Exercising Your Right to Know and Right to Deletion.
- The Right to Opt Out. You have a right under the CCPA to opt-out of the sale of your personal information. The process for exercising this right is described below under Sale of Information and Your Right to Opt Out.
- The Right to Non-Discrimination. You have a right under the CCPA not to be discriminated against for the exercise of your other rights. This includes the right not to be denied goods or services, not to be charged different rates for goods or services, and not to receive a different level or quality of goods or services from us for your exercise of your privacy rights under the CCPA.
As noted above, Right to Know and Right to Deletion are subject to certain limited exceptions: we may not be required to provide you access to the specific pieces of information we have collected about you or delete information if we have not been able to verify your identity, and we may not be required to delete information under certain circumstances. For example, we are not required to delete information that is necessary to complete a transaction, to detect security incidents, or for certain other internal purposes.
Sale of Information and Your Right to Opt Out
The CCPA requires us to inform you whether we currently use your personal information (or used your personal information during the past twelve (12) months) in a way that would be considered a "sale" (as defined under the CCPA). We engage (and have engaged for the past twelve (12) months) in activity, including the use of third-party cookies and tags, that could be considered the "sale" (as defined in the CCPA) of (a) online identifiers and (b) internet or other electronic network activity information (each as defined in the table above) to marketing companies that support our online marketing efforts as well as to third parties that may have a secondary use of this information.
You may exercise your Right to Opt Out (of the sale of personal information) by following the instructions at the end of this paragraph. To submit a request pursuant to your right to opt out of sale under the CCPA, please call For the Culture Beauty Supply Guest Services at 424-800-2142.
Disclosure of Information
The CCPA requires us to inform you whether we disclose your personal information to other parties. We do disclose your information in certain circumstances to Service Providers and other third parties, as described above, and we have disclosed this information as permitted in the preceding twelve (12) months.
Personal Information Collected From Employees, Contractors, and Applicants
- For the Culture Beauty Supply Associates. If you are an For the Culture Beauty Supply employee and would like information about the categories of personal information For the Culture Beauty Supply collects from you as an employee and the purposes for which the personal information will be used, please call (424) 800-2142.
- Contractors. If you are a contractor performing services for For the Culture Beauty Supplyand would like information about the categories of personal information For the Culture Beauty Supply collects from you as a contractor and the purposes for which the personal information will be used, please call (424) 800-2142.
- Job Applicants. If you are applying for a position with For the Culture Beauty Supply and would like information about the categories of personal information For the Culture Beauty Supply collects from you as a job applicant and the purposes for which the personal information will be used, please refer to your job application.
California's "Shine the Light" Law
If you are a California resident and a For the Culture Beauty Supply customer, you have the right to request information from us once per calendar year regarding the customer information we share with third parties for the third parties' direct marketing purposes. To request this information, please send an email to email@example.com with 'Request for California Privacy Information' in the subject line and in the body of your message. We will provide the requested information to you via an email response.
California's "Eraser Button" Law
If you are a California resident under 18 years old and a registered user of the Site (as defined above), you can request that we remove content or information that you have posted to our website or other online services. Fulfillment of the request may not ensure complete or comprehensive removal (e.g., if the content or information has been reposted by another user). To request removal of content or information, please Contact Us or call customer service at (424) 800-2142.
If you are a Nevada resident, you have the right to submit a request directing us not to make any sale of your personal information. For the Culture Beauty Supply does not sell your personal information. However, to request email confirmation that we do not sell your personal information, please send an email to firstname.lastname@example.org with 'Request for Nevada Privacy Information' in the subject line and in the body of your message. We will provide the requested information to you via an email response.